Experience

- An indispensable guide full of steps, tips, and techniques to help you get past the panic of addressing any issue, say what needs to be said, and find a better path forward in this type of situation.
- This is not just another crucial conversations book--this book will change the way you communicate and get you results you never thought possible.

Thanks for your interest in learning more!
Here are some free resources to help you along the way:

Managers don't need to be therapists - they need to notice, ask, and listen. This piece explores how to support a struggling employee without overstepping, and where a manager's role should end. ...more
Management Skills
November 03, 2026•3 min read

Promoting your best performer into management often backfires - not because they're not talented, but because leading people and doing the job well are different skills entirely. Here's why the transi... ...more
Management Skills
October 06, 2026•3 min read

Most management mistakes aren't malicious - they're uninstructed. This post breaks down 7 common mistakes new managers make (and what to do instead), from avoiding hard conversations to micromanaging. ...more
Management Skills
September 01, 2026•3 min read
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